The response of the concerned department

When I submitted a request to obtain the information to the person responsible for it, the lady denounced the request in a loud voice and said, “I do not know this form. What I do know is that the request is in writing and from… to nothing else.” I told her about the requirements of Article 14 of Law 13/31, she refused the matter claiming that I taught her law, so I told her that this is a law decided by the state that you should know as responsible for receiving requests from ordinary citizens, but all this did not receive any attention until I told her that I would write a report approved In it, you refused to receive my request, then she referred me to the office of the regional director, saying: If he agrees to take it, I will take it from you. Fortunately, the regional director was familiar with the law, so he contacted her, so he called her, ordering her to receive my request. That was it, and now I'm waiting for a response.